Terms & Conditions
Who we are
These terms govern all purchases from BetterLife Malta ("we"), a sole-trader business registered in Malta, made through this website.
Prices
The contract is concluded when you pay: the moment Stripe confirms your payment, the purchase is binding. The order confirmation we email you is also your contract confirmation; there is no second, separate confirmation. All prices are in euro and include Maltese VAT at the rate that applies to each item.
Ordering and payment
Payment is made at checkout: card (Visa, Mastercard), Apple Pay, Google Pay or Revolut Pay, processed securely by Stripe. We do not accept bank transfers and store no card details ourselves.
Delivery
Delivery options and any delivery fee are shown at checkout before you pay. Whether delivery is free depends on the value of your goods before any discount code. We deliver with MaltaPost. Goods in our Malta stock usually arrive in Malta and Gozo on the next working day (Monday to Saturday; public holidays excepted). Goods requiring procurement are handed to the carrier in about 14 days, followed by the carrier delivery time. Mixed baskets are handed over together after procurement. The applicable estimate is shown before ordering. Risk passes to you on handover of the goods. Goods remain our property until paid in full. First order: we deliver your first order free of charge from a goods value of €25. The goods value counts before the personal waiting-list code; free delivery cannot be combined with other discount codes. We recognise a first order by email address, phone number and delivery address: if we already have an order that was not cancelled with any one of them, it is not a first order.
Availability
All offers are while stocks last. If an item turns out to be unobtainable, we withdraw from the contract for that item, tell you, and refund it without delay; you never pay for what you do not receive.
Applicable law and complaints
Maltese law applies. Your statutory rights as an EU consumer remain unaffected. If we cannot settle a complaint between us, you can turn free of charge to the Complaints and Conciliation Directorate at Malta’s Office for Consumer Affairs: adr.mccaa.org.mt. The former EU online dispute resolution platform was discontinued on 20 July 2025.